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I moved into a new home and purchased insurance through HSA Home Warranty. One of the appliances was not properly working so I placed a claim with HSA. Someone called me and said that a local contractors would be out and that I would pay a $100 service fee which I did....
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1.5
#1089331
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my problem with hsa home warranty started the first week of May 2017 first we were told by hsa that our ac needed a specific part and the part was on order by the middle of July our ac still wasn't fixed so a week later we receive a csll from hsa saying our ac couldn't...
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#1083202
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Let me start by saying the coverage is great on my warranty. That, unfortunately, is where my satisfaction ends. The service company they sent to fix my drainage pipes was out to the home about 2 weeks after the initial inspection in mid June. They completed the...
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1.6
Cross Plains, Wisconsin
#1079990
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Short Review on July 06, 2016

HSA Home Warranty
#877539
I called HSA in April. My refigeratir is still broke....
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Hsa Home Warranty Warranty Review

HSA Home Warranty
#734516
1.0
Details
I called HSA, waited on hold for 20 mins. They told me they will have a HVAC servicing company contact me within an hour, and no call. I had to call their chosen company that provides service and he said he would call me back ASAP and so the weekend comes and no call. I decided to call someone else and take care of it myself
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Customer service
Diversity of Products or Services
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Warranty
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HOME OWNER SOLD ME HOME, INSPECTION CAME BACK PERFECT, 3 MONTHS LATER AC GOES OUT, DEALING WITH HSA IS INDESCRIBABLE, THEY HAVE ZERO PLANS TO SERVICE THE PLANS THEY SELL. MY FAMILY HAS BEEN IN THE AZ HEAT 115 DEGREES OVER 3 WEEKS NO ON AND OFF WHILE THEY HAVE DUCT TAPE...
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#1077581
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I've had HSA for 14 years, I was very pleased with them up until last year, it is now an average of 30 minutes on hold to talk to anyone, this is the second time I've had a technician come out and take my deductible and not fix the problem, they're happy to take your...
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Product
#1066622
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I am VERY sorry I was encouraged to purchase this warranty! FIRST of all $450 to a young couple buying their first home is A LOT of money! Second my furnace was not covered due to "un-written exceptions". I purchased the warranty in Nov. the claim was made in Jan. when...
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1.9
I liked
  • Ease of scheduling
I didn't like
  • Are not honest and lying to customer
  • Loop holes
  • Every aspect of this company
#1017227
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I purchased HSA when I moved into our home 15 years ago. Have used them a few times. Takes a long time to get an OK. Our refrigeration unit went out after 2 years in the home and when the repair guy came out told us that is needed to be replaced because of a short. HSA...
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#970102
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For all that read this - don't waste you money with this company. HSA will deny everything so the warranty is absolutely worthless. I have been paying into this company for a number of years and when I really needed them, typical insurance company - deflect and blame...
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1.2
I didn't like
  • Every aspect of this company
#932010
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This is absolutely the worst company I have ever done business with in 40 years. They will use all of the fine print in the contract to not repair or repair as cheaply as possible until the warranty coverage runs out. You will wait on hold for hours to make a service...
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I didn't like
  • Customer service
  • Irresponsible staff
  • Are not honest and lying to customer
#903791
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When you try and call and speak with someone, the average wait time is approximately 45 min. to 1 hour. They put you through so many hoops and take advantage of loopholes that you feel like you've been swindled. You have to pay upfront to use one of their contractors...
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#833141
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