Hsa Home Warranty
Reviews and Complaints
Very unsatisfied
Horrendous rip off
Fraudulent and Incompetent Company
My pool heater freeze prevention was running all the time and causing my filter not to run properly. Filed service request online.
Their contractor Jaspers was dispatched advised they replaced the sensor and a gasket ring and everything was fixed. I went out of town and came back a week later to severe flooding in the backyard by the spa and pool equipment. Called HSA to advise of the situation. They recalled Jaspers to come out to examine the problem.
Roger the service tech finally arrived at 5:30 Friday evening and advised it was now a new problem with our gear which required another service fee and said it was all fixed. Woke up Saturday morning and NOTHING would work. Called and advised of the situation and requested a new contractor and advised that the only other contractor they had in the area Sharp Pools was on hold as they weren't accepting new service orders. I contacted the owner of Sharp Pools and he advised that wasn't true that they were accepting new service orders and he called in and was advised by dispatch there wasn't any notes in my file regarding assignment to his company.
On Monday December 11, 2017 called in and cancelled the contract and demanded a refund if the second service fee. Today, December 13, 2017, I received a call from HSA retention specialist and during the call I was advised to contact their corporate counsel and when I requested their contact information was advised he didn't have it and I would have to find it on my own.
That just summed it all up on how this company operates and treats its customer/insured - like a dog chasing its tail. Total time I spent on hold trying to get my pool repaired that is clearly covered under the contract of warranty was 7 hours and 43 minutes.
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Verified Reviewer | Cross Plains, WisconsinHere is direct contact info for senior rep
Preferred solution: Let the company propose a solution
Scam artists.
First time, dealing with HSA, very poor.
This warranty is trash
Upon purchasing my Home, HSA warranty was part of the purchase. I have called for AC not working, i received a notification to confirm scheduling a service visit and $75 dollars fee.
after a 2 extremely hot day i never got a call. I cancel the service and fixed it myself. I called again because broken water line. did not hear from them, i then fix it again myself.
Now i call for refrigerator and microwave. After a week they schedule a tech. Tech arrive and could not fix both units, after about another week they sent out a different repair company. They were not professional, took them 3 visits to fix refrigerator which they bypass water filter to fix the problem, or jerry rig it to work.
after 1 1/5 month my microwave is still not working.
when call to follow up, wait time on phone longer than and hour. Please stay away from this company.
Preferred solution: Let the company propose a solution
Awful customer service
Air Conditioner not working
my problem with hsa home warranty started the first week of May 2017 first we were told by hsa that our ac needed a specific part and the part was on order by the middle of July our ac still wasn't fixed so a week later we receive a csll from hsa saying our ac couldn't be repaired and has to be replaced a week later we receive a call from the company the part and we need to sign authorization and pay x amount of dollars which we did so it is now August 3rd our ac still hasn't been replaced we call hsa are put on hold for 1 hour 30 min and get disconnected without talking to anyone at hsa this is very poor business etiquette there is no way i would recommend this company this is the worse company, sure they will take your money for a home warranty policy, but they will not live up to their warranty i will not recommend using hsa home warranty
TERRIBLE (PONZI SCHEME)
Preferred solution: Let the company propose a solution
They are now scamming customers
Preferred solution: A 14 year old dishwasher repaired three times for the same problem should be replaced!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI am VERY sorry I was encouraged to purchase this warranty!
- Ease of scheduling
- Loop holes
- Are not honest and lying to customer
- Every aspect of this company
Preferred solution: Let the company propose a solution
Read about HSA experience and form your own opinion.
- Every aspect of this company
Home Warranty Questions
Preferred solution: Let the company propose a solution
Heater is not working in Kitchen and Living area
- Customer service
- Irresponsible staff
- Are not honest and lying to customer
Preferred solution: Full refund
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Please look up the definition of a Ponzi Scheme.