Mario M Wce

Very unsatisfied

Very unsatisfactory. This is why home warranties have a negative connotation. Eager to set up service and take payment, but the chances of your "breakdown" to be repaired or replaced - minimal at best. You will most likely end up paying the $75 service call to find out your "issue" is not under warranty. How convienant for HSA. Just because your dishwasher or furnace or garage door is broken in some capacity, that doesn't not mean HSA will make it right. Reality is that appliances and other mechanical products have so many moving parts, and not all those parts are under the warranty. In fact, very little are. They use a broad brush to paint that they cover your furnace or appliance, but they cover only certian parts or aspects of it. And on top of it, take a bigger brush and the term "normal wear and tear". A scam in my opinion and unnecessary monthly fee for you the consumer.
View full review
Reason of review:
Not as described/ advertised
Anonymous

Horrendous rip off

Paid 2000 to them, but they did not pay off or find anything wrong with bad appliances - stay away! They charge 75 for visit, then when they finally agreed to pay, they wanted to sell me item or see a receipt that I bought the item. Since I am in middle of renovation, I probably will never see money. For each applliance, its a separate service call, and they rarely pay. word {{REDACTED}}
View full review
Reason of review:
Problems with payment
Anonymous

Fraudulent and Incompetent Company

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

My pool heater freeze prevention was running all the time and causing my filter not to run properly. Filed service request online.

Their contractor Jaspers was dispatched advised they replaced the sensor and a gasket ring and everything was fixed. I went out of town and came back a week later to severe flooding in the backyard by the spa and pool equipment. Called HSA to advise of the situation. They recalled Jaspers to come out to examine the problem.

Roger the service tech finally arrived at 5:30 Friday evening and advised it was now a new problem with our gear which required another service fee and said it was all fixed. Woke up Saturday morning and NOTHING would work. Called and advised of the situation and requested a new contractor and advised that the only other contractor they had in the area Sharp Pools was on hold as they weren't accepting new service orders. I contacted the owner of Sharp Pools and he advised that wasn't true that they were accepting new service orders and he called in and was advised by dispatch there wasn't any notes in my file regarding assignment to his company.

On Monday December 11, 2017 called in and cancelled the contract and demanded a refund if the second service fee. Today, December 13, 2017, I received a call from HSA retention specialist and during the call I was advised to contact their corporate counsel and when I requested their contact information was advised he didn't have it and I would have to find it on my own.

That just summed it all up on how this company operates and treats its customer/insured - like a dog chasing its tail. Total time I spent on hold trying to get my pool repaired that is clearly covered under the contract of warranty was 7 hours and 43 minutes.

View full review
Reason of review:
Warranty issue
Nicholas A Jlc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cross Plains, Wisconsin

Here is direct contact info for senior rep

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Let me start by saying the coverage is great on my warranty. That, unfortunately, is where my satisfaction ends. The service company they sent to fix my drainage pipes was out to the home about 2 weeks after the initial inspection in mid June. They completed the majority of the work, but not all of it. I still did not have pipes behind by bathroom sink and some pipes were missing from my shower after the service company took them out. I then waited 2 more weeks for a follow up appointment to finish the job. They missed that 4 hours appointment and I had to call to see why. The service company then missed the second appointment and again I had to call to see what was going on. Keep in mind that these appointments require most people, myself included, to take off work. Needless to say, I was not happy with that service company. I then attempted to contact HSA to set up for a different company to come out. The hold times were over an hour nearly every time I called in, regardless of the day or time I called. I was a t first told that I had to use the first company they sent out, despite the policy specifically stating that they can send out another company if requested. I asked if I could speak to a supervisor to get assistance. I was promised a call back within 24 hours. I did not get that call back. I then was told 48 hours for a call back. When I finally got to a customer service supervisor who refused to give me her last name, she stated only their corporate office could approve that. I was refused the phone number to that corporate office and told I could not be transferred either, nor could I be given an email address to the rep that my escalation was assigned to at the corporate office despite being told it was assigned to a Melissa. When I refused to accept this as an answer, the customer service supervisor then hung up on me. I was finally contacted that day by not a supervisor or someone from a corporate office, but an entry level rep who advised that I could not get a 2nd company and they would only offer their "cash out" option. This option means that HSA will pay their customer the price that they would have paid their service rep to complete the unfinished work. I asked and verified with the rep that HSA has contracts with its service companies and it negotiates prices on the estimates they are sent by the service company. I asked if I could be sent the amount they were offering with an itemized estimate explaining how they came to that amount. The rep I spoke to stated that they only can send me an overall cost for labor and material without a breakdown. I advised that was unreasonable and that if they can negotiate on itemized estimates, that I should be given the courtesy of being able to see how they came to their amount. The rep promised to see what she could do and send me an email the next morning. That was two days ago and I have not heard from anybody since. I then went to the company's facebook page and voiced my frustration and was simply given an email address for the company's social media team. From the other comments on the facebook page, I could tell that nobody responds from that email address. I then took it upon myself to locate the personal facebook page of the company's president of call center operations, Chris Poeschel. I sent him a direct message which he did not respond to. Out of desperation, I advised via direct message to him and a post on the companies facebook page that I would start posting the personal social media account links for Chris and other senior management at HSA online so that others may actually have a chance to reach real people rather than waiting on hold for hours to speak to representatives with no empathy, compassion, or general care for their customers. I even advised that I would wait a day before doing so to give them a chance to do the right thing. They have since blocked me from their facebook and deleted all of my comments. Still no call. That being said, here is Chris's facebook. https://www.facebook.com/chris.poeschel.3?ref=br_rs - He can also be reached via email at chris.poeschel@***.com . I also have his personal cell phone number, but I will hold off on sharing that and the other management staffs personal contact info so they can have yet another chance of doing the right thing.
View full review
Loss:
$1000
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous

Scam artists.

They are scam artists. They’ll offer repairs or replace items at exhorbant prices. If you catch one they bill your card 100$. Saying no refund.
View full review
Reason of review:
Pricing issue
Anonymous

First time, dealing with HSA, very poor.

Poor service, wait time on the phone anywhere from 30 mins to 1 hour. Wrong person sent for problem and because they came into the home, they still want to charge me $100.00, they sent the wrong person , therefore I should not be charged. This was my first time dealing with HSA and would not recommend them.
View full review
Reason of review:
Problems with payment
Anonymous

This warranty is trash

Upon purchasing my Home, HSA warranty was part of the purchase. I have called for AC not working, i received a notification to confirm scheduling a service visit and $75 dollars fee.

after a 2 extremely hot day i never got a call. I cancel the service and fixed it myself. I called again because broken water line. did not hear from them, i then fix it again myself.

Now i call for refrigerator and microwave. After a week they schedule a tech. Tech arrive and could not fix both units, after about another week they sent out a different repair company. They were not professional, took them 3 visits to fix refrigerator which they bypass water filter to fix the problem, or jerry rig it to work.

after 1 1/5 month my microwave is still not working.

when call to follow up, wait time on phone longer than and hour. Please stay away from this company.

View full review
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous

Awful customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I moved into a new home and purchased insurance through HSA Home Warranty. One of the appliances was not properly working so I placed a claim with HSA. Someone called me and said that a local contractors would be out and that I would pay a $100 service fee which I did. The repair person told me that a new part was needed. I have called HSA Home Warranty and regardless of the time or day the recording says that the wait time is over 30 minutes. I have held much longer than the 30 minutes and have never had anyone take the call. There is no telephone other than the 800 # to call and no email address to send an email to. I have not been able to get the repairs done because I can not get anyone at HSA to answer the phone. I read negative reviews about this company after the warranty was purchased unfortunately. I will let my realtor friends know not to use them anymore.
View full review
Reason of review:
Poor customer service
Anonymous

Air Conditioner not working

my problem with hsa home warranty started the first week of May 2017 first we were told by hsa that our ac needed a specific part and the part was on order by the middle of July our ac still wasn't fixed so a week later we receive a csll from hsa saying our ac couldn't be repaired and has to be replaced a week later we receive a call from the company the part and we need to sign authorization and pay x amount of dollars which we did so it is now August 3rd our ac still hasn't been replaced we call hsa are put on hold for 1 hour 30 min and get disconnected without talking to anyone at hsa this is very poor business etiquette there is no way i would recommend this company this is the worse company, sure they will take your money for a home warranty policy, but they will not live up to their warranty i will not recommend using hsa home warranty

View full review
Reason of review:
Order processing issue
Anonymous

TERRIBLE (PONZI SCHEME)

HOME OWNER SOLD ME HOME, INSPECTION CAME BACK PERFECT, 3 MONTHS LATER AC GOES OUT, DEALING WITH HSA IS INDESCRIBABLE, THEY HAVE ZERO PLANS TO SERVICE THE PLANS THEY SELL. MY FAMILY HAS BEEN IN THE AZ HEAT 115 DEGREES OVER 3 WEEKS NO ON AND OFF WHILE THEY HAVE DUCT TAPE COMPANIES COME OUT AND TRY AND FIX THE UNIT THAT THEY HAVE BEEN TOLD BY MULTIPLE AC COMPANIES NEEDS TO BE REPLACED. EACH TIME IT GOES OUT A WEEK LATER AND I SPEND HOURS ON HOLD WAITING FOR THEM TO EVEN ANSWER THE PHONE. I CANNOT BELIEVE ATTORNEY GENERALS AND DA'S HAVEN'T OPENED CLASS ACTION SUITS AGAINST THIS COMPANY. GOOGLING THEM HAS BEEN ATROCIOUS REVIEWS.
View full review
Loss:
$1000
Reason of review:
Warranty issue

Preferred solution: Let the company propose a solution

1 comment
Guest

Please look up the definition of a Ponzi Scheme.

Anonymous

They are now scamming customers

I've had HSA for 14 years, I was very pleased with them up until last year, it is now an average of 30 minutes on hold to talk to anyone, this is the second time I've had a technician come out and take my deductible and not fix the problem, they're happy to take your deductible, they then tell HSA there is nothing wrong with the applianceare or make up something that is totally not covered. For two years in a row my dishwasher has leaked and for two years in a row HSA has sent out a technician to replace a gasket, this is the third year I've had a leaking problem with the dishwasher. It is a 14-year-old appliance and should really be replaced. I had a strange call from the technician telling me he put in for the parts, then when I spoke to HSA they told me the technician said there was nothing wrong. I've decided to save my premium payments and buy myself a new dishwasher, it will be cheaper in the long run. Unfortunately as with everything else in life what was once a good company to deal with is now just running a scam show! Good By HSA!!!
View full review
Loss:
$900
Reason of review:
Poor customer service

Preferred solution: A 14 year old dishwasher repaired three times for the same problem should be replaced!

Kanden Fkl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I am VERY sorry I was encouraged to purchase this warranty!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I am VERY sorry I was encouraged to purchase this warranty! FIRST of all $450 to a young couple buying their first home is A LOT of money! Second my furnace was not covered due to "un-written exceptions". I purchased the warranty in Nov. the claim was made in Jan. when they came out they found "unrelated" problems and denied my claim. Unfortunately I am STUCK with a warranty that is USELESS! I will DEFINITELY NOT be renewing my contract with them next year. PS..My dishwasher is smoking...I'm NOT spending $75 to be told about another "hidden exception" and spending good money after bad because of their loop holes.
View full review
Loss:
$7400
Pros:
  • Ease of scheduling
Cons:
  • Loop holes
  • Are not honest and lying to customer
  • Every aspect of this company
Reason of review:
Warranty issue

Preferred solution: Let the company propose a solution

Surya Qtj
map-marker Cumming, Georgia

Read about HSA experience and form your own opinion.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
For all that read this - don't waste you money with this company. HSA will deny everything so the warranty is absolutely worthless. I have been paying into this company for a number of years and when I really needed them, typical insurance company - deflect and blame something else. This was a $7000 mistake. That is what it cost me out of my own pocket to correct the issue with my unit. Here is my story. During the hottest days of summer of 2016, my Air Conditioner expired. After calling my contract company technician to the house for a review, he advised that the compressor had failed. He also advised that there was a dead snake in the unit as well, and had been there for quite some time and is not the cause of the unit failure. They gave me a quote for repair and charged me a $50 service fee per our agreement. I told them that I had a home warranty and was going to use them for this failure. His face grew grim and said good luck with that. Most reputable Heating an Air companies don't deal with these warranty companies any longer. The ones that do are in the pockets of the insurance company. As predicted, the HSA insurance company sent out a tech who after a $100 fee stated the failure was due to a snake. (Keep in mind that snake had been there for a long long time per our other technician). As which I received a call from HSA stating this was not a covered and quickly hung up the phone. I have called them back and canceled the policy as now I have a $7000 home depot bill to pay. I calculate that I have spent over $4000 with HSA which is just throwing money away in my opinion. Good luck to anyone who is fortunate enough to read this post. I am copying this to other blogs and will continue a campaign to make sure everyone will know my story and they can make their own decision on whether to do business with a company that offers no value.
View full review
Loss:
$7000
Cons:
  • Every aspect of this company
Reason of review:
Failed
Anonymous

Home Warranty Questions

I purchased HSA when I moved into our home 15 years ago. Have used them a few times. Takes a long time to get an OK. Our refrigeration unit went out after 2 years in the home and when the repair guy came out told us that is needed to be replaced because of a short. HSA had them repair the problem. Next year the same thing. This went on for 4 years and cost HSA probably a total of $1,000. Finally the next time the repair man came out the same thing and he told HSA if they didn't replace it a short could cause the house to catch fire and then they would have quite a bill. They finally OK"d it and everthing was fine. Now 15 years later we are having a problem with the Pellet Stove again and I get this representative that could barely speak English and tells me we have only had them for 2 years. I told her how long we have had them. Then she tells me they do not cover pellet stoves. I told her we had it worked on in 2010 and have the repair slip from the service man. She told me the computer doesn't lie. I told her is does because I wasn't lying. Asked for a supervisor and was put on hold for 20 minutes and finally hung up. Will try again tonight. Very unsatisfied with HSA. Can't they get representatives that speak good English.
View full review
Loss:
$300
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Charlotte, North Carolina

Heater is not working in Kitchen and Living area

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Hsa Home Warranty - Heater is not working in Kitchen and Living area
Hsa Home Warranty - Heater is not working in Kitchen and Living area - Image 2
Hsa Home Warranty - Heater is not working in Kitchen and Living area - Image 3
Hsa Home Warranty - Heater is not working in Kitchen and Living area - Image 4
Hsa Home Warranty - Heater is not working in Kitchen and Living area - Image 5
I have my home warranty with HSA. This is my home which I have purchased in July-2015 (8 years old home). In the first winter, we have started heater on first floor. There was no heat coming in kitchen and living area. With the same temp in heater, other rooms were becoming very hot. I have put service request to HSA. They have sent technician (from company called ComfortMax), who did 30 to 1 hour of inspection and informed me that my home heat carrying duck pipe are not designed correct and hence I have to fix dampers. He mentioned that it is not included in the warranty coverage and asked me 350 to 400 USD to fix. I refuse to get this fix because cost was very high. I also did not agree that how come in 8 years old home, such problem could be there. I have called both ComfortMax and HSA and tried to convince and explained them that they should do proper examination to find correct problem. They are refusing to listen me and did not agree with my analysis. They finally declined my repair request (I have email evidence of decline) and charged me 75 USD for technician visit. Finally I have decided to contact local person to fix the issue as winter was getting heavy in the month of Jan-2016. One of local person visited and he inspected the same places again. He found 8 to 9 big holes in the pipes carrying hot air to the kitchen and living area. We have taken all the pictures of the holes prior to repair them. He fixed all the holes by providing proper insulation and duck tap. This entire labor work took almost 4 to 5 hours. Including materials and labor cost was close to 800 to 850 USD. After this, once again I had contacted HSA to explain the entire situation. They understood and promised to contact me after 2 to 3 days. I have been calling them almost every day. Their phone lines are usually so busy that I have to wait for almost 20 to 30 min to get someone on line. Whoever comes on phone, transfer the call to someone and then finally no one pick up the phone? My concerns 1. If at first glance, HSA had done proper analysis and arrested the air leakages, would have not cost me 850 USD in spite of my home warranty with them. They lied to me that it is duct design and dampers problem. 2. How come they did not find 8 to 10 places heavy air leakages? 3. After this, when we are trying to contact them, they are not providing any response and not attending the issue. I am looking for my money reimbursement from them and trying to log this so that in future they do not repeat this type of incident with any other customer. I have all the photographs, emails and the report as evidence with me.
View full review
Loss:
$850
Cons:
  • Customer service
  • Irresponsible staff
  • Are not honest and lying to customer
Reason of review:
Poor customer service

Preferred solution: Full refund

  • 1
  • ...
  • 2
  • 3
  • 4
  • 5
  • 6