Hsa Home Warranty
Reviews and Complaints
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Verified ReviewerHSA Home Warranty looks for reasons not to pay claims
When we bought our house over 3 years ago and the Realtor at Howard Hanna Sold us this home warranty. We have renewed it every year for around $1300 a year.
Our Dishwasher stopped working in August and we turned in a claim. They sent a repair man out and the repair man said it was the mother board, he ordered the parts and came back to fix it the following week. The dishwasher worked for 2 weeks and did the same thing where it was making noise then just stopped working again. HSA sent the same repair man out and he said he doesn't know what it wrong with it and marked it unrepairable.
HSA then told us that we must have had a power surge and denied the claim. We told them that there was no way we had a power surge 2 times and only the dishwasher was effected and they said that it couldn't be anything else. We argued with them but they would not approve the claim for a new one. We canceled the contract with them and bought a new dishwasher.
The installer tested the electric and said the problem was not a power surge. So basically we paid $1300 every year for 3 years and that warranty never covered anything. So over 3 years we paid HSA $3900 and they couldn't even replace a $1000 dishwasher.
Shame on you HSA Home Warranty for taking advantage of your customers!!! Shame on YOU!
- Scam artists
- Inept repairmen
- Hours on hold
Preferred solution: Let the company propose a solution
User's recommendation: Do not give them any money
Not doing work they were paid for.
- Hsa cs refusing to let you speak to a manager
Preferred solution: Deliver product or service ordered
User's recommendation: Don't get a home warranty from HSA unless you enjoy grief.
Ended up doing it myself
- Everything about this company
Preferred solution: Deliver product or service ordered
User's recommendation: stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTERRIBLE CUSTUMER SERVICE WITH NO CLUE ABOUT PRICE
Preferred solution: Full refund
User's recommendation: FIND ANOTHER COMPANY, THIS HAS BEEN A HEADACHE
Dissatified Customer
5 days ago my refridgerator went out. The repair person came today and without even pulling it out to dertermine the problem made the assumption that it was a condensor.
Ok, how do you know you havent even pulled it out or turned it on to see what we are seeing. He pulled it out, said he needed to order parts, that "should arrive in 4 days" now 9 days without a refridgerator.
It gets better he states we do not have the availability to come back out and install the part once it arrives until November 9th. Three weeks after our refridgerator has broke.
A main appliance such as a refridgerator should go no longer then 3-5 in disrepair. 5 days to even get a technician is unacceptable.
Plus the wait time for a part that we hope isnt on a boat at the ports waiting to be unloaded.
They should have replaced the 2013 refridgerator, no questions asked.
They want to wait for the parts and sell the refridgerator upon fixing it, go for it. But to leave a family wihtout a refridgerator for almost 3 weeks is not acceptable.
Preferred solution: Let the company propose a solution
User's recommendation: Do not expect quick repairs or service for main appliances
Did not fix my washer
My Kenmore washing machine began banging violently during the spin cycle. I have owned it for a year and it never did this before.
I called HSA for service and the tech told me I was loading it wrong. I said no way but let him go and gave it another go. It continued to do this. I called to have them come out again.
The phone agent said he would order the springs because he was sure this was the problem When the tech returned in a week without springs and told me I was doing my laundry incorrectly again, I demanded another tech. Well the next guy came the next day and backed up the other two. So my husband took the back off and sure enough the springs were toast! I ordered a new spring kit and my husband put them on and it works perfect!
EVERYTIME I load in correctly or incorrectly! Could this have been their practice because my warranty was expiring in a month? Or maybe because they replaced my furnace a year ago? WTF when I called and demanded a supervisor the agent repeated there was nothing they could do because my warranty was expired.
BS! springs becaus he was sure this was the problem
- Serviceable items list
- Schedule appt online
- Terrible vendors
- Are not honest and lying to customer
Preferred solution: Full refund
Poor customer service
User's recommendation: Go with a different warranty company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWater heater replacement
Home Security of America, Inc.P.O. Box 849Carroll, IA 51401July 12, 2021Jack G.
FarlingAgreement: 29495****Request 6893****H.S.A.: I have been trying to get the water heater in my condo replaced since June 5th, 2021 on original request 7365****. For some reason, the request was canceled, and a new request was opened on June 25th, 2021 68****67. Since there is no way to communicate with anyone at your company that has the authority to accomplish anything, I am writing this letter. I will be posting it to Facebook and Pissedconsumer.com.
The contractor was originally very prompt in getting out to the property to view the situation. Within a day or so, I received notice of the extra expenses involved. I wasn’t surprised and approved to move forward. The contractor was supposed to come on June 29th, but the water heater your personnel had not arrived.
We then set another time for Tuesday the 6th, and still no water heater. He supposedly received approval to purchase the unit at a local Lowe’s this past Saturday and be at my house to install. He was delayed, and I had an engagement scheduled that I could not miss. Upon sending Shawn a picture of the area he called and said they could not complete the job as originally specified, and there would need to be an HVAC contractor.
The vent in question is an exhaust stack that vents furnaces and water heaters for the three condos on the first, second (me), and Third floors. Throughout this ordeal, I have spoken with your service agents who are barely understandable several times with no success. The only time my request was elevated was when I said I would like to see the cash-out price. The message that I was sent had indicated $462.75 as the buy-out figure.
That amount would not even cover the price of a water heater, let alone the installation. I’ve HAD IT. One of the two customer service agents I spoke with this morning cut off my call when I requested to speak with a supervisor. I no longer want the assigned contractor to contact me, and I want the money that I paid for the 2020/2021 term refunded in FULL.
I am already telling anyone that will listen on social media and Pissedconsumer.com what a bunch of crooks the entire Frontdoor/H.S.A./American Home Shield is.
Please refund my full policy cost at once, or I am going to sue in small claims court. I may be reached at the contacts below.
- Terrible service
- Terrible service hours on hold
- Hours on hold
Preferred solution: Full refund
User's recommendation: NO WAY NO HOW
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWaste of Money
Preferred solution: Deliver product or service ordered
User's recommendation: I do not recommend
Terrible Service!!!!
Preferred solution: Full refund
User's recommendation: DO NOT USE HSA!!! THEY ARE TERRIBLE!! AND NEVER LET YOU SPEAK WITH A SUPERVISOR
Not paying for damage
Home warranty companies! Sometimes they are great and other times they suck. HSA HOME WARRANTY was great at first but now they suck!
When I moved into my new house, my oven went out. They replaced it. No problems. But when my heat pump started making a noise from *** they called out a guy from Chicago that new nothing and destroyed my furnace and air conditioner to the point they needed to be replaced.
He also let the Freon out into the air! 17 lbs. of it! So I fired him and I asked for a second opinion.
They sent out JL Mechanics from Valpo. He did a great job of getting everything approved for new equipment. However there are a few things the home warranty company will not pay for. $400 of equipment the first guy destroyed. Which wouldnt have to be replaced if he hadnt destroyed it. All in one Heating , dont use this company!
So why do I have to pay for it? HSA says I have to, because its not covered under my plan. But it was destroyed by they guy they called out.!
You cant call them and ask for a supervisor, they will not put you through. And they speak very little english!
They will not budge!
They have became very hard to work with !
So if you need a home warranty company, DO NOT CALL HSA ! Please call someone else! This started March 7th, my first call to them, just yesterday my new air conditioner and furnace were installed. So we had no heat for a while, and no Air! And they knew this! But they dont care!
Thanks to Justin from JL Mechanics for putting in my new air, and furnace after the first guy left it in shambles.
STAY AWAY FROM HSA HOME WARRANTY
Money withdrawn from my bank
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFRIDGE UN-REPAIRED AFTER 2-WEEKS
- Terrible service
- Inept repairmen
- No way to communicate left hanging no email no one answer phone
Preferred solution: Put a working refrigerator in my house as I have paid for a new fridge 10-times over with the amount of time I've had coverage
Disgusted home owner. I have been scammed by HSA and their technitions
No warranty
Preferred solution: Full refund
User's recommendation: Don't waste your money or go with another company
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