Not resolved
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Turnaround Time

I have my home warranty with HSA. This is my home which I have purchased in July-2015 (8 years old home). In the first winter, we have started heater on first floor. There was no heat coming in kitchen and living area. With the same temp in heater, other rooms were becoming very hot. I have put service request to HSA. They have sent technician (from company called ComfortMax), who did 30 to 1 hour of inspection and informed me that my home heat carrying duck pipe are not designed correct and hence I have to fix dampers. He mentioned that it is not included in the warranty coverage and asked me 350 to 400 USD to fix. I refuse to get this fix because cost was very high. I also did not agree that how come in 8 years old home, such problem could be there.

I have called both ComfortMax and HSA and tried to convince and explained them that they should do proper examination to find correct problem. They are refusing to listen me and did not agree with my analysis. They finally declined my repair request (I have email evidence of decline) and charged me 75 USD for technician visit.

Finally I have decided to contact local person to fix the issue as winter was getting heavy in the month of Jan-2016. One of local person visited and he inspected the same places again. He found 8 to 9 big holes in the pipes carrying hot air to the kitchen and living area. We have taken all the pictures of the holes prior to repair them. He fixed all the holes by providing proper insulation and duck tap. This entire labor work took almost 4 to 5 hours. Including materials and labor cost was close to 800 to 850 USD.

After this, once again I had contacted HSA to explain the entire situation. They understood and promised to contact me after 2 to 3 days. I have been calling them almost every day. Their phone lines are usually so busy that I have to wait for almost 20 to 30 min to get someone on line. Whoever comes on phone, transfer the call to someone and then finally no one pick up the phone?

My concerns

1. If at first glance, HSA had done proper analysis and arrested the air leakages, would have not cost me 850 USD in spite of my home warranty with them. They lied to me that it is duct design and dampers problem.

2. How come they did not find 8 to 10 places heavy air leakages?

3. After this, when we are trying to contact them, they are not providing any response and not attending the issue.

I am looking for my money reimbursement from them and trying to log this so that in future they do not repeat this type of incident with any other customer.

I have all the photographs, emails and the report as evidence with me.

This person wrote the review because of poor customer service of hsa home warranty warranty from HSA Home Warranty and attached photo s. Reviewer claimed that he or she lost $850 and wants HSA Home Warranty to issue a full refund.

The most disappointing in user's experience was customer service, irresponsible staff and are not honest and lying to customer. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by HSA Home Warranty for you to read. This information may help you with your purchase decision.

Had an Experience with HSA Home Warranty?

Write a review


Terms of Service
Post Comment

You May Also Like

Bath Fitter - Problems with the installation of our tub and flooded basement Bath Fitter "0 star rating Bathfitters was the worst experience I have ever experienced, it started with having to go to the mall where they have a display store ,twice just to..." Read more Gutter Helmet - Gutter Hemet Scam Gutter Helmet "Mike,I've been in Business since 1972 doing Roofs,Siding, Building Homes and also do Insurance repairs since 1987 in most ct. towns. I Have a customer that had Gutter Helmets put..." Read more Leaffilter North - LeafFilter Shotty Installation Leaffilter North "When I had bought the house a couple months ago I noticed that water was overshooting the gutters. At that time Gutter Helmet was already on the house. I had..." Read more Leaffilter North - Disappointed customer. What a nightmare! Leaffilter North "Three weeks ago, I had a LeafFilter rep come by and tell me about the system. He had this great portfolio that with detail told me how they were above..." Read more Tophatter - BUYER BEWARE!!! ACTUALLY, JUST STAY AWAY!!! Tophatter "STAY FAR, FAR AWAY FROM THIS COMPANY!! I was excited when I first found it, and ordered 30+ things in the first week! As they came in, there was something..." Read more Gnc - No consistency in product Gnc "I work overseas so I purchased all of my vitamins at one time which was close to $1000.00 and in my mega-man vitamin packs were a mismatch of vitamins. Some..." Read more Frontgate - When a pledge is just a pledge.  3 Attempts at delivery and each time the product was damaged!!! Frontgate "Originally ordered the Palermo outdoor Lg Sq Table/Chairs set on July 17, 2017. First and second deliveries showed up with either glass broken and/or cheap plastic piece that holds table..." Read more Wayfair - Misleading advertising Wayfair "Wayfair posted an ad on Yahoo Canada listing a ShelterLogic product at 204.99 When I clicked on the link the actual product was $310.99 When contacted they suggested the add..." Read more