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Upon purchasing my Home, HSA warranty was part of the purchase. I have called for AC not working, i received a notification to confirm scheduling a service visit and $75 dollars fee.

after a 2 extremely hot day i never got a call. I cancel the service and fixed it myself. I called again because broken water line. did not hear from them, i then fix it again myself.

Now i call for refrigerator and microwave. After a week they schedule a tech. Tech arrive and could not fix both units, after about another week they sent out a different repair company. They were not professional, took them 3 visits to fix refrigerator which they bypass water filter to fix the problem, or jerry rig it to work.

after 1 1/5 month my microwave is still not working.

when call to follow up, wait time on phone longer than and hour. Please stay away from this company.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

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